At Brand Hub Cart, we are dedicated to providing you with a seamless shopping experience. To ensure your satisfaction, we have crafted a clear and customer-friendly return policy, as outlined below:
Return Period – 2 Days
You have a concise 2-days window from the date of delivery to initiate return or exchange. This allows you ample time to inspect the product and ensure it aligns with your expectations.
Return & Exchange Eligibility
For a return or an exchange to be eligible, the following conditions must be met:
Items must be returned in new, unused condition and in their original packaging, with all tags intact.
The product should not have been used, altered, or damaged by the customer.
Return must include all original accessories and documentation.
Return & Exchange Process
Here’s how our return & exchange process works:
To initiate return or exchange, please contact us via email at help@brandhubcart.com within 2 days period. Include your order number and the reason for your exchange in your email. Also include the Bank account details for Refund Purpose.
We only accept return or exchanges for damaged, defective, or missing products.
Kindly also attach relevant evidence, such as photographs and 360 degree video of product opening without cuts, pause or edits to support your claim.
Refund Process
Refund will be processed within 2 business days after successful pickup of the order.
Customer Responsibility
It is the customer’s responsibility to ensure that the returned items are securely packaged to prevent damage during transit.
Cancellation Policy
If you need to cancel an order, we kindly request that you do so before the shipment of your order. To initiate the cancellation process, log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.
Questions and Assistance Should you have any questions or require assistance with your return or exchange, please reach out to us at help@brandhubcart.com. Our dedicated customer support team is here to assist you.
We deeply appreciate your trust in Brand Hub Cart and thank you for choosing us for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional